1. What is your returns and replacement policy?
Because our products are custom printed and unique to each Product, we only offer replacements on items that are materially flawed. If your order is defective, please file a claim with a photograph of the defective item sends to email at firstname.lastname@example.org
2. Not in love with your new purchase?
Please contact our customer service team, we’d be more than happy to help you sort your issue out and find the best solution for you!
Since your order is custom printed just for you, we aren’t responsible for refunds or exchanges due to incorrect fit issues. Buyers assume all risks when choosing the style and fit of their purchase. To better help you in choosing the right size, we have made available a size chart in each product page. Just click on the Style and Size Guide link to find your best fit!
3. Order Modifications or Cancellations?
After your order has been placed, you have 24 hours to contact our customer service and request order modifications or a cancellation. After 24 hours, your order has already been placed in production and can no longer be modified.
4. Damaged/Incorrect Order?
At Shop, we are doing our best to ensure product quality and order accuracy. However, it may happen that you receive a damaged item, poor-quality printing or incorrect product. Thankfully it is rather unusual!
But, if it is the case? All we need is your order number and a clear photo showing either the incorrect item, the poor quality of the print or the damaged area of the item. Please contact us by email at email@example.com and one of our helpful support staff will organise a reprint or a refund for you!
5. Order not received?
If your item has not arrived within 30 days for apparel products after having ordered, contact one of our heroes through our Contact Us page for a free replacement order or a full refund of your purchase. (Please note this policy excludes errors made by customers when providing incorrect shipping details on their order(s) and/or missed parcel deliveries.)
Please Contact Us before returning an item and always include your order number in the package with the returned item.
In most cases, we will replace defective items or an incorrect order simply by receiving a photograph showing the specific problem with the product and by including the order number.
Please make sure that:
+ The product was purchased in the last 30 days
+ The product is unwashed, unworn and unused
+ The product itself or the printing is defective OR the final product have the design is different than the one you ordered
7. Replacement Orders.
We will gladly issue you a replacement item for any of the following reasons:
You receive an incorrect item
Your order contains damaged product(s)
Your order has a printing mistake
Part of your order is missing from the package
You can contact us at firstname.lastname@example.org to get a replacement on its way to you ASAP! Please include your original order number and the details on what item(s) you would like us to replace
8. How do i exchange an item?
U.S. customers- Contact Us with your order number and our customer service team will send you a return label. Just print out our Return/Exchange and package it up with the items you wanted to exchange. We’ll do the rest!
International customers- All you have to do is print our Return/Exchange and mail it back to us with the items you wanted to exchange. We’ll take care of everything else!